Aflorithmic Labs LTD trading as AudioStack
How we use your personal information
We use personal information in order to promote and provide AudioStack products and services, to ensure the security of our websites, and to run our business. We have set out below more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.In some cases where we ask for your personal information, we do so in order for us to fulfil your request or order (e.g. needing your email address to create your account with us). If you do not provide that personal information we will not be able to process your request or order.
What information does AudioStack collect?
We collect and process personal data about you when you purchase our services and interact with us and our websites. This information includes:
· Your name, username, and password
· Your address, email address, and phone number
· Your payment details
· Your marketing preferences, including any consents you have given us
· Information related to the browser or device you use to access our websites
· Records of your use of AudioStack services
· Recordings of your voice and information about your voice-print
How does AudioStack use your information?
We use your information as follows:
· To fulfil a contract with you or take steps at your request before this:
· When you purchase our services
· Providing information and technical support if you ask for this
· Contacting you with information about changes to services
· Handling credit card information provided through our websites using PCI-compliant payment services
· Storing and analysing your information in order to review and progress your job application if you apply to work with us
· As required by AudioStack to conduct our business and pursue our legitimate interests, in particular:
· Giving you access to products or services
· Providing you with different content within a product or service, depending on how you use that product or service
· Letting you know about AudioStack’s products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing
· Providing targeted advertising for other AudioStack products and services that we think may be of interest to you, based on how you use AudioStack websites, products and services
· Analysing how you use AudioStack products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
· Ensuring the security of AudioStack’s websites and information technology systems and protecting AudioStack’s rights.
Where you give us consent:
If we need your consent in order to send marketing for AudioStack products and services to you
For purposes which are required by law:
· Sharing your personal information in order to comply with legal obligations to which AudioStack is subject.
How will AudioStack share your information?
We share your personal details:
· Within AudioStack and with group companies which are involved in carrying out the processing described above
· With third party service providers who process your information on AudioStack’s behalf for the purposes above – such as payment processors, or IT service providers
We will also share your personal information:
· If we think this is necessary to in order to protect the rights, property, or safety of AudioStack, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
· With government authorities and/or law enforcement officials if required by law.
Giving and withdrawing your consent, and updating your personal information
Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time.
You can also update your personal information at any time. If you wish to do either, contact us at listen@AudioStack.ai.
Storing your personal information
Your personal information may be stored and processed outside of the country where it is collected, including outside of the European Economic Area. When transferring information to others, within the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses that have been approved by the European Commission with our suppliers, or we implement other similar measures required by laws around the world.
We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of AudioStack’s legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
The data controller for our websites, products and services is Aflorithmic Labs Ltd of 503 Cocoa Studios 100 Drummond Road, Bermondsey, London, England, SE16 4DG.